BazaarLaney Store Return & Refund Policy

Return Window

BazaarLaney Store gladly accepts returns submitted within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even after the 30-day window has passed.

Items that cannot be returned:

• Merchandise clearly designated as final sale at the time of checkout
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift certificates, and physical gift cards
• Products damaged as a result of customer misuse, improper storage, or failure to follow the product's handling instructions
• Returns received after the 30-day window without prior written authorization from BazaarLaney Store customer support

How to Initiate a Return

1. Send an email to our support team at [email protected] including your complete order number, the specific item(s) you intend to return, and a short explanation of the reason. If your return concerns damage or a defect, please include clear photographs of the affected items and their packaging with your initial message.
2. Our team will evaluate your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully package the item(s) being returned so they are protected during transit, and legibly write the issued RMA number on the exterior of the shipping box. Never write directly on the original product packaging.
4. Send the parcel to the return address listed in your RMA confirmation email, using a shipping method that provides tracking.

Packages arriving without a valid, active RMA number may be declined upon receipt or may encounter substantial processing delays. BazaarLaney Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once BazaarLaney Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. Where a damage or defect claim has been approved and valid photo evidence was provided upfront, the refund is issued within 1–2 business days of claim approval. Your bank or card issuer may require an additional 5–10 business days to post the refunded amount to your statement, depending on its processing timelines.

Original shipping charges are not refundable unless the return results from an error on our part (for example, we shipped an incorrect or damaged item). All refunds are issued directly by BazaarLaney Store to the original payment method used at checkout; store credit will be provided only when the customer expressly requests it at the time of the return.

Damaged or Incorrect Items

Should your order arrive damaged, contain the wrong items, or differ from its description, please reach out to us within 7 days of delivery with clear photographs of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Customers bear the cost of standard return shipping unless the item is defective, was damaged in transit, or the issue stems from an error by BazaarLaney Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction taken from your total refund amount. For every return caused by a BazaarLaney Store error (incorrect items, shipping damage, or items defective on arrival), we absorb 100% of the return shipping costs, with no deduction from your refund.